Substation Supply Solutions

Telephone: +44 (0)1279 729051

 

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QUALITY POLICY

We are totally committed to providing products and services that consistently exceed the expectations of the customer in all respects, and aim to be ‘world class’ as measured by industry standard benchmarks.

 In Support of this policy the following three primary quality objectives and measurements have been identified as our mission statement

    Increase customer satisfaction and confidence as measured by a quarterly survey of a percentage of our customers with a rating system of one to ten, with 10 being the highest rating.

    Zero defects both internally and externally as measured by non conformance reports in percentage acceptance

    On time delivery goal of 100% by comparing actual to customer requirements

 

 

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